SecurityTrax Unveils Customizable CRM Platform

Major Platform Upgrade Includes All-New User Experience, Data Resources, and Powerful Integrations and Customizations

  • April 28, 2020

SecurityTrax has launched an all-new, customizable cloud-based platform that unites the business operations of security and automation providers, including customer relationship management (CRM). The completely redesigned interface streamlines workflows and provides a single, intuitive and user-friendly experience on any device or web browser. Enhanced APIs let businesses customize the platform to fit their specific operational needs and processes.

New tech tools, workflows, and dashboards give users access to business performance data that drives informed decisions and increases operational efficiencies to deliver enhanced customer experiences. SecurityTrax has simplified pricing to make the new release cost effective for service providers of any size.

SecurityTrax offers unique bi-directional integrations with the Alarm.com platform. Customers can import and manage their Alarm.com accounts directly from within, as well as access valuable partner tools including the Alarm.com Partner Portal, MobileTech and Remote Toolkit. In addition, advanced Alarm.com business intelligence capabilities, including Technician Reporting and Customer Risk Dashboards, automatically populate into Alarm.com from the SecurityTrax platform.

“This is an excellent tool for us and has become a command center for managing our company,” said Melanie Stewart Henson, COO of Stewart Electronics, Inc. in Lyman, S.C. “From management to technicians in the field, every component of our business was thought of and implemented in this software.”

Integrations with key business platforms make it possible for customers to run their entire business operations from a single application using one set of access credentials. Custom templates and workflows built into SecurityTrax helps keep processes consistent while minimizing time spent creating new accounts and avoiding data errors. The cloud-based platform operates within Alarm.com’s highly-compliant data centers.

“Our customers spoke loud and clear about how they expect SecurityTrax to perform for their business,” said Jeff Hansen, president of SecurityTrax. “The new SecurityTrax is entirely rebuilt from the ground up with their needs in mind and to drive efficiency across all departments."

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