SecurityTrax Unveils Customizable CRM Platform

Major Platform Upgrade Includes All-New User Experience, Data Resources, and Powerful Integrations and Customizations

  • April 28, 2020

SecurityTrax has launched an all-new, customizable cloud-based platform that unites the business operations of security and automation providers, including customer relationship management (CRM). The completely redesigned interface streamlines workflows and provides a single, intuitive and user-friendly experience on any device or web browser. Enhanced APIs let businesses customize the platform to fit their specific operational needs and processes.

New tech tools, workflows, and dashboards give users access to business performance data that drives informed decisions and increases operational efficiencies to deliver enhanced customer experiences. SecurityTrax has simplified pricing to make the new release cost effective for service providers of any size.

SecurityTrax offers unique bi-directional integrations with the Alarm.com platform. Customers can import and manage their Alarm.com accounts directly from within, as well as access valuable partner tools including the Alarm.com Partner Portal, MobileTech and Remote Toolkit. In addition, advanced Alarm.com business intelligence capabilities, including Technician Reporting and Customer Risk Dashboards, automatically populate into Alarm.com from the SecurityTrax platform.

“This is an excellent tool for us and has become a command center for managing our company,” said Melanie Stewart Henson, COO of Stewart Electronics, Inc. in Lyman, S.C. “From management to technicians in the field, every component of our business was thought of and implemented in this software.”

Integrations with key business platforms make it possible for customers to run their entire business operations from a single application using one set of access credentials. Custom templates and workflows built into SecurityTrax helps keep processes consistent while minimizing time spent creating new accounts and avoiding data errors. The cloud-based platform operates within Alarm.com’s highly-compliant data centers.

“Our customers spoke loud and clear about how they expect SecurityTrax to perform for their business,” said Jeff Hansen, president of SecurityTrax. “The new SecurityTrax is entirely rebuilt from the ground up with their needs in mind and to drive efficiency across all departments."

Featured

  • Rethinking Campus Security From the Inside

    For decades, campus security strategies focused on keeping threats outside school walls. But since the tragedy at Columbine High School, data has shown that many attacks begin inside the building, often in classrooms and corridors. This shift has prompted schools to rethink security from the inside and place greater emphasis on interior elements such as classroom doors. This shift is evidenced by a new generation of classroom door systems engineered to delay inside intruders and an ASTM standard that raises the bar on how these systems must be designed to defend against attack. Read Now

  • AI in Security: Advancing Campus Safety and Considerations for Implementing

    Artificial intelligence (AI) continues to capture attention across every sector, and the physical security industry is no exception. Once seen as experimental, AI-enabled analytics now underpin how organizations monitor environments, detect threats, and make decisions. What was once futuristic is now a practical necessity for safety professionals managing growing volumes of data, tighter resources, and increasing expectations for faster, more accurate responses. Read Now

  • How Cloud Security Solutions Are Transforming Campus Safety

    Campus administrators today face a challenging mandate: deliver stronger security across their facilities while working within tighter budget constraints. From school districts focused on student safety to hospitals protecting patients and staff, the question remains the same: how do you build security infrastructure that evolves with your needs without requiring massive capital investments? Read Now

  • 77% of Americans Support Gun Detection Technology in Schools, Workplaces, and Houses of Worship

    More than three-quarters of Americans (77.4%) believe gun detection technology should be deployed in schools, workplaces, and other public spaces, according to new survey data released recently. The national survey shows strong support for incorporating camera-based gun detection into existing video surveillance systems. Read Now

Most   Popular